Frequently Asked Questions
Is it a citizen test/rapid antigen test or a PCR test?
We exclusively offer a rapid antigen test, also called citizen test. The result of the test is usually available within 15-20 min.
Where are the testing centers and what are the opening hours?
Please click on the reservation button for this. There you will see all the test centers and opening hours. The available times per test center will be shown to you in the registration process. You can select a time slot and reserve it conveniently, and do not need to wait in line for a long time.
Can I also come to you with symptoms?
Unfortunately, you may NOT come to us with symptoms. In this case, please consult your family doctor immediately, always wear a professional mask and keep your distance from all persons!
When will I receive my appointment confirmation via SMS/email?
You will receive an appointment confirmation by email and via SMS to your cell phone immediately after you have completed the booking process.
How and when will I receive my test result via SMS and email?
As soon as the test result is available, you will be informed via SMS and email. We usually send you the result within 15-20 minutes.
Is the report in English and German?
Yes, the report is in German and English.
If I test negative today, can I go to Grandma & Co. with peace of mind?
In principle, a negative test gives you more security in dealing with your relatives. The test is a snapshot and not a prevention. Therefore, it essentially depends on the behavior after the smear test. A negative test result shows the infection status at the time the test was performed and thus that there was no viral load or a viral load below the detection limit at that time.
What do I do if the test result is positive?
In case of a positive result, you must immediately go into quarantine! This also applies to household members of persons with a positive rapid test! Quarantine may only be terminated if a subsequent PCR test has a negative result. As a person tested positive, you are entitled to a free PCR test for confirmation or refutation. Please also inform yourself immediately about the currently applicable regulations and obligations and follow them. Positive test results are automatically forwarded by us to the responsible health authority.
How can I reach you if I have any queries?
If you have any queries, please contact me only via the following email and/or website: firstname.lastname@example.org https://www.primula-troisdorf.de .
How can I cancel or change an appointment beforehand for free?
After confirming the appointment, you have the option to cancel this appointment free of charge via a link (below the barcode). In case of a rebooking, please rebook the desired appointment and cancel the original appointment.
How does the payment work?
Citizens' rapid tests are free of charge for every citizen residing in Germany.
Can you tell me where there are other info points and/or test points?
For more test sites, please contact your local health department. You can also get more information at https://coronavirus.nrw (external link).
Do you have a telephone number for the public health office or citizen telephone?
For this, please inform yourself on the Internet https://coronavirus.nrw (external link).